TROUBLESHOOTING TIPS

Navigate to Krewe Card in My Tickets to sign-in or register.

Visit your App store to confirm you have the latest version of the Buccaneers App. If an upgrade is available, follow prompts to upgrade.

Your Ticketmaster email is your Krewe Card identity. To verify the email you are logged in with select MORE, then SETTINGS.  The email address is listed under Accounts. If you are signed in with the incorrect email address, log out and sign back in through the My Tickets tab.

HYUNDAI AND STADIUM CLUB MEMBERS

Your Krewe Card also contains your Krewe Cash. Your Krewe Cash balance is reflected at the bottom of your Krewe Card under MY BENEFITS. You now have the ability to transfer your Krewe Cash to friends and family.

To transfer your Krewe Cash:

1. Access your Krewe Card in the Buccaneers App under TICKETS.
2. Tap the TRANSFER FUNDS button at the bottom of your Krewe Card.
3. Input the Name, Phone Number, Email Address and Transfer Amount. If sending to a current Krewe Member, you must input the CORRECT email address on their account for the funds to transfer to their Krewe Card. Confirm all information is correct, email address must be inputted correctly for your recipient to receive the funds. Select TRANSFER.
4. Your recipient will receive a text message notifying them about their new funds.
5. If your recipient has an existing Buccaneers account tied to the email address provided, they will be able to access their funds in the Buccaneers App on their Krewe Card. If they do not have an existing Buccaneers Account, the text message will include a link to open a Krewe Card with the funds via mobile browser.