The Tampa Bay Buccaneers have once again earned the top ranking among all National Football League teams in customer service experience satisfaction among season pass members, as detailed in the league’s annual Voice of the Fan report.
The latest honor marks the fifth time in seven seasons that the Buccaneers have ranked first in the all-important category. The Buccaneers have held the No. 1 rating in customer service satisfaction among season pass members in 2012, 2013, 2015, 2016 and 2018.
“We go into every season with the goal of providing our fans with the best customer service in all sports and we take great pride in once again earning this top rating,” said Buccaneers Chief Operating Officer Brian Ford. “We want to thank our incredible member relations team and our Buccaneer fans for helping us achieve this honor five of the past seven seasons. With preparations already underway for 2019, we continue looking for new ways to re-invent the member experience and improve upon our successes in overall customer satisfaction.”
The Voice of the Fan is a league-wide study that provides extensive analysis of the in-game experience as well as the year-round season ticket member experience, which is gathered through surveying thousands of season ticket members and game attendees across all 32 teams.
“We commend the Buccaneers for their year-round commitment to customer service that has resulted in a top ranking in overall satisfaction an unprecedented five of the past seven seasons,” said NFL VP, Club Business Development Robert Gallo. “The Voice of the Fan survey allows us to take a very thorough analysis into the areas that really impact the in-stadium experience and to identify the best practices used by teams throughout the league. The Buccaneers’ continued excellence in the area of overall customer satisfaction is a testament to their focus on finding new ways to improve the game experience and their dedication to their fanbase.”
For more information on Buccaneers season pass memberships, please visit www.buccaneers.com/tickets or call 866-582-2827.